Orders & Payments

We know that buying lingerie online can be a tricky experience, so we want it to be fun and stress free! If you have any queries, please just get in touch at  team@mimiholliday.com and we will get back to you as quickly as possible.

HOW CAN I CHECK THE STATUS OF MY ORDER?

After your purchase is complete, you will receive an email confirming your order, with a further email once the order has been dispatched. Has something gone awry? Get in touch and we'll work it out.

PAYMENT

• We accept most major credit and debit cards including; Visa, Mastercard, Amex, Delta, Switch, Solo, and Visa Electron. We also accept PayPal and Amazon Pay.
• You will be advised by email as soon as possible if we cannot process your order because either authorisation of your payment failed or if there are any items on your order that are out of stock. 

CAN YOU ADVISE ME ON THE FIT?

Yes, of course, and we'd love to. Mimi Holliday might be the coolest, but it's also SERIOUS about fit. You have a few options here; firstly, check out the size guide for information about the styles and fit of our collections. Need more help? We've got a team of lingerie fit experts in our Personal Shopping Team who are ready and willing to point you in the right direction. Just send an email to  team@mimiholliday.com

DO YOU OFFER GIFT WRAPPING?

But of course! All orders will arrive discreetly at your doorstep with the items wrapped in soft white tissue paper. 

For that extra special treatment, please choose our gifting option at checkout and the products will be beautifully packaged in our gift bags, featuring a heart shaped gift tag for you to personalise for the perfect finishing touch - or we can write the message if you prefer. Just let us know!